Does it cost me anything to send you my gold jewelry?
No, we’ve got that covered! All shipping and insurance charges are paid by My Gold Mailer. There are no charges and no hidden fees. My Gold Mailer is 100% free!
How do I know if what I have is actually gold?
Most items that are gold are marked in some way. You may see a stamp that says 8K, 10K, 14K or 18K. These stamps my not always be reliable. The MGM team is trained to detect the value of your items using three testing methods (acid/scratch test, electronic tester, and X-ray fluorescence scan) to verify the gold purity of your items.
Will you buy broken jewelry?
Yes. As long as it contains gold, silver or platinum, we will pay you the most for it. The material's value is based on its weight and purity -- NOT its condition.
How do I know my jewelry will be safe?
From the moment the United States Postal Service picks up your Gold Mailer it is insured for safe delivery to us. And since each package is coded, we know exactly where it is, every step of the way. You can also track the status of your order anytime using our website or call us 24 hours a day.
How is payment of my items determined?
Payment is based on gold content (karat), weight, and the daily price of gold.
How long will it take to get my cash?
You can have cash in your bank account the very same day we receive your package. Just choose the direct deposit option on your payment/inventory form and provide us a routing number for your bank and an account number. We’ll make sure you’ve got cash in your account right away.
We can also deposit your payment into your PayPal account or send you a company check by First Class mail. It’s up to you!
What if someone else offers me more money for my gold?
We know gold. And we know what everyone is paying. We’ve structured our company in such a way that we’re able to pay the most for your gold. If you get a better offer from a nationally advertised gold buyer, bring it to us and we’ll not only match their price, we’ll give you double what they’re paying. That’s our gold-plated MGM guarantee. It’s one of the best available and we’re proud of it!
Can I trust you?
Every step along the way you’re protected. From the moment your valuables are picked up from your home to the moment we received them, they’re fully insured. Your gold will be professionally weighed at our state of the art refinery, tested for precious metal content, and assigned a net value. A complete breakdown of your settlement by piece will be included with your payment. Our service is recognized by the Better Business Bureau and we are licensed, bonded and insured.
Hopefully, we’ve answered all your questions, so go ahead and fill out the form to the right or give us a call anytime at 1-888-GOLD-535.